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Terms And Conditions

Patrons should be aware that all orders accepted, are done so on the understanding that patrons agree to our terms and conditions as set out here in this document.

Placing your order

You can place your order in several ways - through our online ordering system, by phone, email or post.  The company will make every effort to ensure that all of these methods are fully operational at all times. We cannot be responsible for delays or losses caused by failures of any of the above methods.

Orders

Order payments:
We take all reasonable care, in so far as it is in our power to do so, to keep the details of your payment secure, but in the absence of negligence on our part we cannot be held liable for any third party procuring unauthorised access to any data you provide when ordering or otherwise dealing with us.

Orders are only accepted, in full, once full payment has been received in cleared funds. All items remain the property of the seller until they are paid for in full.

We reserve the right to cancel any order. Non acceptance of an order may be as a result of one of the following:

  • The product you ordered being unavailable from stock, or if a custom made product, beyond our ability to make what you require;
  • Our inability to obtain authorisation for your payment;
  • The identification of a pricing or product description error;
  • Or we believe the order to be suspect or fraudulent in any way.

Orders are only processed once payment has been received.

A contract is only entered into between Bonds Plaster Mouldings and you, the customer once your goods have been delivered. The processing of a payment and acknowledgement of an order does not constitute a legally binding contract.

Minimum order conditions:
Orders for any product described as, cornice, coving, frieze, beading or dado, for a quantity of less than 4 complete lengths of that product, may be packaged and delivered in half lengths. If you desire a small order to come in full lengths (which we would normally deliver in half lengths), then this can be accommodated for an extra packaging charge (on a separate order basis) however we advise against this option and although we will try our best to get your order to you in good condition - we will not be held responsible for orders delivered broken. Customers are advised that the decision to try and deliver orders for less than 4 lengths of a product is made at their own risk.

Separate Service Agreements:

Currently Bonds Plaster Mouldings offer a 'Separate Service Agreements' (SSA). An agreement for an SSA forms a separate agreement to that of an Order Fulfilment and therefore is carried out on a separate service contract. By requesting a SSA customers declare their agreement for a service to be commenced before receipt of goods. SSA are carried out on a separate contract basis only. SSA specifics are as follows:

Bespoke Packaging Request (BPR) - this service is designed to allow customers to request a specific packaging need which is different from our usual method of packaging for a specific order. For example - orders for any product described as, cornice, coving, frieze, beading or dado, in a quantity of less than 4 complete lengths of that product, would normally be packaged in half lengths; by requesting this service a customer could request an order similar to this be delivered in full lengths instead of half lengths. We do not recommend this service. Packaging a small amount of cornice, coving, frieze, beading or dado in full lengths, causes delivery to be precarious. We will not be held responsible for cornice, coving, frieze, beading or dado damaged in transit if this service is selected. A failure to provide this service is outlined as failing to package goods in the method requested by a customer.

Cancellation

If you wish to cancel your order please contact us immediately, if goods have been despatched our 'returns policy' applies. Please note, we take time and care over the packing of our products. If your order has already been packaged then relevant 'Direct Cost Charges' will be applied, under Our 'Returns Policy', to any applicable order refund. Separate service agreements can only be cancelled if the service hasn't already been honoured.

Delivery

All stated delivery times are for the UK mainland, delivery to the Highlands of Scotland, Europe and Elsewhere may take longer. Tracking information, where applicable, is sent out before goods are due to be delivered.

Although we will make every effort to deliver on the date in the contract as promised, time for deliery cannot be specified and we will not be held liable for any loss or damage resulting from any delay or error in the delivery.

Whilst we will do all that we can to ensure that the correct goods are delivered, it is the buyers ultimate responsibility to ensure they have received the correct goods, within three days of receipt.

For all UK mainland deliveries Bonds Plaster Mouldings use a next day delivery service meaning that goods should be received the day after dispatch. Tracking information is sent out before goods are due to be delivered.

Using our standard service we will make every effort to process orders within 3 working days. All orders will normally be delivered on an overnight service within 4 working days, within our UK standard delivery area. Larger orders using a pallet service may take up to two days longer. Delivery to Europe may take a further 3 working days more.

Our standard UK delivery area is defined as within the UK mainland, not including the Scottish Highlands (post codes: all IV, KW1-14, PA34, PA37-39, PH19-26, PH30-40, PH49-50, PG 41 sector 4) and Islands, Northern Ireland and The Channel Islands, which will incur an increased carriage charge and may take longer to arrive. Orders for outside the UK mainland area generally incur an extra shipping charge and will take longer.

It is your responsibility to ensure that correct delivery details, including a valid postcode have been entered. We will not and cannot be held responsible for delays or lost orders, caused as a direct result of user input error on your part. Packages without a valid post or zip code cannot be dispatched. Please note: we also reserve the right to only deliver to the billing address.

We shall not be liable to you or be deemed in breach of this Agreement by you for any delays in delivery beyond our reasonable control (for example lost delivery consignments). We will however try to rectify any problems as quickly as possible.

All orders are delivered on a signed service, meaning that someone must be available to accept delivery. Please note that by signing for delivery you are signing to say that goods are received in good condition - if they are not then you should sign as 'Goods damaged on delivery' or 'Goods not inspected'. Should we find that we are unable to deliver goods; an additional delivery charge will usually be applied to re-deliver.

We strongly advise that you should not book fitters or installers to begin work until after the goods have been delivered and inspected.  We will not be held liable for any loss or damage as a result of late or delayed delivery. 

Collections

Collections are welcome from our Wolverhampton depot. If your order is placed online you will receive a call to confirm when your order will be ready for collection. The call is usually within 24 hours of your order being processed (Mon-Fri 9am - 5.30pm excluding bank holidays). If you place your order on the phone you can discuss collection times with our team who will be happy to help. All collections must be pre-arranged to ensure someone is available to process your collection. Orders placed before 1pm will normally be available for collection from 1pm the next working day. To avoid delays or disappointment please ensure you have a confirmed collection day and time

 

Shipping

Our standard UK shipping area is defined as within the UK mainland, not including the Scottish Highlands and Islands, Northern Island and The Channel Islands, which will incur an increased carriage charge. Our European shipping area is defined as countires within the EU and Norway.

Please see our 'Delivery Services Expained' page for current rates and more details.

All orders for our UK mainland area are shipped using next day delivery service.

Delivery terms:

If your order is dispatched by courier: goods can be delivered anytime between 8 am and 6 pm. If you are not in when delivery is attempted, the courier will try again on the next working day, up to a maximum of 3 times before returning your package to us. . Where possible we will include your phone number on consignment paperwork however it is not possible for us to arrange specific delivery instructions with courier drivers.

If your order is dispatched using our own vehicles: we will advise you of the exact day and can usually give you a good time frame of when to expect us. We are also able to take more specific delivery instructions. If you are not in when we attempt delivery then your order will be returned directly to us and an extra delivery charge will be added to your order.

Goods returned to us because they were unable to be delivered will incur an additional delivery charge, equivalent to the actual cost of delivery - which is usually significantly more than the standard delivery charge. If goods are returned to us after attempted delivery and we are unable to make contact with you, after a reasonable period of time, for whatever reason, or you decide to cancel your order, at this stage, then our returns policy applies.

Claims

The Buyer is required to notify the Company by telephone and then confirm in writing regarding:

Non Delivery: within 3 days of receipt of despatch of goods within the UK and 10 days within Europe

Shortages: To the Company immediately

Damage: To the company and it's carriers within 24 hours of receipt of Goods. Carrier sheet to be enclosed with details of open or damaged cartons.

IT IS EMPHASISED THAT DELAY BY THE BUYER MAY CAUSE THE COMPANY'S CLAIM TO BE REJECTED BY THE CARRIERS. IN THIS EVENT THE COMPANY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR LOSS.

Invoice queries: to the company within 30 days of receipt of invoice.

The company shall not be liable for any non-delivery of Goods (even if caused by the Compnay's neglignce) unless the Buyer has so notified the Company in accordance with the above provisions.

Any liability of the Company for the non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note against any invoice raised for such Goods.

Payment:

To prevent possible fraud with your money, Bonds Plaster Mouldings may ask for evidence of account ownership before goods are shipped (typically on high or questionable orders).

Product Descriptions

The seller attempts to be as accurate as possible. If a product offered is not as described, your sole remedy is to return it in unused condition. Please contact us to discuss your case.

Technical Specifications and Advice

Wherever possible we try to provide accurate and the best advice on our products, based on our experiences.  Our guidance is however given without any liability.  We do not proclaim to be experts nor hold any certification or qualification in any trade relating to the installation or use of our products. Ultimate responsibility for the safe installation and use of any of our products therefore lies with the buyer and we will not be held liable for any loss or damage resulting from our guidance.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, employees, agents and any personnel of 'Bonds Plaster Mouldings' harmless immediately on demand, from and against all claims, liability, damages, losses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other person accessing the Website using your name and/or personal information.

Our rights

We reserve the right to:

  • Modify or withdraw temporarily or permanently, this Website (or any part of it);
  • Change the Terms and Conditions from time to time, and your continued use of the Website following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed;
  • To modify prices, descriptions or any other information of our products or other published data;
  • To refuse an order, in which case any cleared funds would be returned.

Goods Damaged Upon Arrival

If any products are delivered and are damaged at the moment of delivery Bonds Plaster Mouldings will supply replacements providing they have not been signed for as 'received in good condition' and we have been notified within 7 days.

If goods have been signed for as 'received in good condition' Bonds Plaster Mouldings will not accept responsibility if these goods are later found to be damaged. If goods are not inspected at time of delivery, please sign for as 'not inspected'.

In the event of goods being obviously damaged on arrival, please sign for the goods as 'damaged' and do not accept the parcel. Please inform Bonds: Plaster Mouldings within 48 hours to ensure we can look into the incident.

Returns Service:

We try our utmost to ensure all our orders arrive in perfect condition and have invested a lot of time and money into developing a packaging and delivery solution that achieves good results, time and time again. However occasionally things still go wrong - if you feel that your order hasn't arrived in acceptable condition then please read below carefully.

Things to bear in mind:

  • Slight or small: chips, cracks, hairline stresses and marks are to be expected with plaster, it is a natural product and is hand moulded. All of these effects can easily and quickly be corrected upon installation.
  • There will usually be a 'dead' end to our plaster cornice, coving, frieze and dado, this is from the mould - you will need to cut this off the length.
  • We will only replace unusable measures of plaster. A break at one end of a length does not right off the entire length. We consider it a reasonable practice to expect you to cut the damaged area out of a length and work around the issue, where possible.
  • Our adhesive is the same material as our plaster product - in powdered form, and as such will: blend, age and dry to the same finish as our plaster pieces therefore making most minor imperfections repairable, and invisible when repaired.

Please consider the above points carefully before contacting us; is your order actually damaged? Decorative plaster is a building material and sometimes requires 'making good' - it is not a durable product.

If you still feel that your order is in an unacceptable condition then we will be happy to help you further. To process your complaint we will need:

  • Pictures of any damage to your order, and how this affects the whole piece. These can be emailed or posted to us on the details above;
  • Your order number or name.

Failure to provide the above will result in a delay in handling any problems as quickly and efficiently as possible.

Returns Policy:

We obviously hope that all our customers are happy with their purchases and encourage customers to contact us before they order should they have any questions about our products. Samples are also available for all cornice, coving, beading and frieze to help customers in their decision process and reduce the need for returns. Goods are returnable for exchange or refund under the below (reasonable) conditions:

  • You have previously contacted us to acknowledge your return;
  • Any goods returned must be in a re-saleable condition;
  • You return a sales invoice or photo copy, to allow us to identify your order - unfortunately we cannot identify packages that are unmarked;
  • Your return request is initiated within 7 days of receipt of goods.

Please note: by purchasing from Bonds Plaster Mouldings, customers are agreeing to take good care of all Bonds Plaster Mouldings products whilst in their possession. Bonds Plaster Mouldings are accountable for goods until they are delivered; by the same regard customers wishing to return goods are accountable for them until we receive them back.

Customers are responsible for the cost of returning goods; the arrangement of such delivery and for packaging goods in such a way so as they arrive back to us in a resalable condition. Should items be badly packaged, so resulting in goods being damaged upon arrival to us, refund or exchange will not be possible and if obvious at the point of delivery we may refuse to accept delivery. Returned goods that are not accepted will be sent back at the sender's expense or if this cannot be arranged held for 10 days, from receipt, before being disposed of.

A full refund, minus direct cost charges (DCC), for accepted returned goods, will be made within 14 days from the date the goods were accepted as being in the same condition as they were sent out.

Direct cost charges are intended to reimburse us for costs which we have incurred, through no fault of our own, as a direct result of your order only, are not intended as an order windfall and are necessary for us to keep our competitive pricing in the market place. Without DCC, these extra costs would have to be passed on to other customers through higher prices, which would not only be unfair for them but would also reduce our sales capabilities. We consider these charges as fair and within reason, especially as we offer a sample service, allowing clientele to see exactly what they're buying before placing an order. DCC, which are deducted from given refunds, are hence laid out as:

  • The actual delivery cost (as charged by our courier);
  • £20,00 or 4.9% of order value (whichever is greater) for order processing, picking, packaging, administration, accounts and re-shelving;
  • 2.5% for costs incurred for payment services;
  • Any charges for Separate Service Agreements.

(Exchanges or refunds are not possible without proof of purchase.)

- For non-faulty goods the cost of returning an unwanted item shall be met by the buyer;
- If your goods are faulty and returned under warranty we will pay for any reasonable postage costs (usually equivalent to 2nd class mail).
- We will not be held liable for any additional costs related to the installation or replacement of goods.

Force Majeure:

We shall not be liable for any default due to any act of God, war, strike, lock-out or other industrial action, difficulties in obtaining labour or parts, governmental or other restrictions or regulations or other event beyond our reasonable control.

Company Details:

For legal purposes consumers are made aware that Bonds Plaster Mouldings is a trading name of Gabitie Group Limited. Registration Number: 7909806

The groups contact details are:   Gabitie Group Ltd      Telephone no: 0845 365 7 007       Email: info@gabitiegroup.com

                                        Unit 44 Central Trading Estate, Cable Street, Wolverhmapton, West Midlands, WV2 2RL.

Company Details:

Returns should be sent to:

Bonds: Plaster Mouldings, Unit 44 Central Trading Estate, Cable Street, Wolverhampton, West Midlands, WV2 2RL, United Kingdom.

VAT number: GB 133 6808 14

Telephone: 0845 365 2 007
E-mail: info@bondsplastermouldings.com or use the Contact Us
Business Hours: Phone: 9 a.m. - 5.30 p.m. (Greenwich Mean Time).

By purchasing items from this site, whether by telephone, mail order or online, you are agreeing to the terms and conditions set out above.

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Email: info@bondsplastermouldings.com   Telephone: 0845 365 2 007